Redbourne has over 15 years of government experience delivering outsourced contracts  for federal and state departments responsible for police, health, education and childcare services.

Since 2001 Redbourne has provided a 24 x 7 state-wide Alcohol and Other Drugs Diversion Coordination Service to assist Queensland Health, the Queensland Police Service and the Queensland Department of Justice and Attorney General divert minor drug offenders to authorised health treatment providers.

During this time Redbourne has been involved in a number of pilot and ongoing programs:

  • The Police Diversion Program
  • The Court Diversion Program
  • Drug & Alcohol Assessment Referral Service
  • Youth Justice (pilot program)
  • Qld Early Intervention Pilot Project (QEIPP for Qld Police)

This custom software solution includes a web-based, highly secure system accessible by authorised health providers, plus a full electronic document management, rule-based workflow and reporting system that tracks client records, service provider appointment schedules and compliance, treatment data and trend analysis, system training and ongoing support.

Redbourne manages over 10,000 diversion appointments each year across 100 health provider locations throughout Queensland.

“The Diversion Coordination Service (DCS) has been widely recognised and praised for the efficiency of its services in coordinating intervention appointment bookings in a prompt and timely manner.” (Qld Health 2005)

In 2011, the Redbourne Group was appointed by Queensland Police to develop QEIPP – an initiative under the Australian government’s National Binge Drinking Strategy. The Federal Department of Health and Aging administers QEIPP in agreement with the Queensland Police Service. QEIPP works in partnership with Queensland Health and other services to encourage youth (under 18) to focus on personal responsibility and foster healthy attitudes towards alcohol consumption.

Police and parents/guardians and youth themselves can call the QEIPP hotline to book a free awareness session with a qualified health professional. Redbourne provided monthly statistics and other compliance material.

In 2015, Redbourne won the Queensland Police Service tender for the provision of a new Referral Management Coordination Service (RMCS), which coordinates police referrals for a wide range of sectors. This includes:

  • community support
  • disability services
  • domestic violence
  • family and youth services
  • health and wellbeing
  • homelessness
  • legal
  • seniors
  • victim support.

Referrals are placed with over 200 Service Providers.

In 2017, the Redbourne Group won a tender from a consortium of 5 Primary Health Networks across Queensland and northern NSW to provide a referral and client management system that securely delivers referrals and allows service providers to action and enter treatment / service contact information and be compliant in the reporting of Primary Mental Health Care Minimum Data Set (PMHC-MDS).

In the childcare and education sectors the Redbourne Group was appointed in 2006 by the Australian Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) (now Department of Social Services) to deliver a national hotline for the childcare industry for 5 years. It handled close to 500,000 calls annually.

In 2016 the federal Department of Education awarded contracts to agencies to participate in the Nanny Pilot Program. All successful contracted agencies (except Northern Territory) selected Redbourne’s Harmony Web software platform .

If you are a government agency looking for a custom technology, telephony and consulting solution, we have the experience and approach to deliver a comprehensive and professional outsourced solution.