ONE80TC’s residential programs are funded via a mixture of Centrelink payments, contribution from clients, some government funding (such as NSW Department of Health) and the rest from fundraising. A charity bike ride and a gala dinner each year bring in a large proportion of the organisation’s operating income.
Paul said that reporting for the organisation was quite onerous as they only had to receive a small amount of government funding to have major reporting requirements.
Aside from having to report to government funders, there were ongoing reports to the Board and CEO on the operations of the facility and effectiveness of programs.
“What rediCASE has provided us is the ability to capture extensive data. For example, it enables us to record the Kessler 10 mental health assessment summaries for each student within an online system that can be assessed from anywhere and becomes measureable over time.
“We have not been able to extract everything in a way we would like at the moment – hopefully we will be able to in the future. Plus, we would also like a dashboard view of key metrics within our rediCASE system on a home page type screen for management oversight. Hopefully that will be a future feature as well,” he said.
The ONE80TC program has stages to completion that sets milestones in recovery. These milestones are recorded in rediCASE as sub programs. This allows ONE80TC to track student progress before they graduate.
Being able to track the outcome of each program through the various levels was important for ONE80TC and rediCASE has helped with the case management side of that. This process required some customisation and understanding. Initially Paul worked with rediCASE over a three-month period using a test version inputting fake data to ensure they could extract what they needed and iron out any issues etc. before inputting live data.
Twenty staff at ONE80TC, pre-dominantly office staff, management and clinicians all use rediCASE on a daily basis.
“Our assessment process (prior to client acceptance) is now done online over the phone using rediCASE,” said Paul. “This has helped us reduce paperwork, and the time taken to do the assessment is now streamlined as we are gathering more information because rediCASE enables us to easily capture this data.”
“We modified our assessment to work better with rediCASE, rather than the other way around. It was not too difficult but we had to work this through with the team for them to understand why the change.”
“Previously our paper-based system of assessments used to be collated and looked at by centre management to make intake decisions. Using rediCASE has definitely reduced the paperwork in the organisation and enhanced decision-making,” said Paul.
“So for us the biggest benefit to rediCASE has been the ability to operate a paperless office that is available online and to automate and simplify the government data reporting process. The savings have stretched to paper, office supplies, printers, photocopy etc. It’s hard to quantify the value of these reductions but they are substantial.”
Features and functionality of the program Paul particularly likes are the initial client set up and case management pages as well as the case plan feature. “The residential bed is a good stepping stone for what we need as a residential facility – we would just like to see it grow further.”
“The software interface is nice and clean with a lot more detail than what we had previously. I love that we – our staff – can all be looking at same client at the same time.”