One of the key requirements that SDECC had from a case management system was the ability to manage permissions for their clients. Most of their clients are self-referred by family or friends, or from Not For Profit Youth Housing organisations or Juvenile Justice.
“We need to keep our primary (young people) and secondary client (parents) information confidential and separate. rediCASE provides a system to inform the instructions and permissions granted from the primary client, and certain linkages when it comes to emergency contacts and procedures. rediCASE takes care of that for us,” she said.
“It is important for us to provide a safe space for our young vulnerable clients, who might not want their parents or other people involved in their care to know what they are discussing with their counsellor.”
A release of information form is completed and signed by the client, stating who can discuss their case and at what level. This is then uploaded into rediCase.
The rediCASE software takes care of the complexities and processes around this.
If a client is vulnerable to self-harm or suicide, SDECC has different levels of duty care that are automated with alerts.
On top of these aspects, SDECC uses rediCASE to develop and track case plans (client goals, modalities used, progress and feedback) following their case review.
“When a young client finishes counselling, SEDECC clinicians still make two calls and send a text within the first three months post their final session, to ensure clients are on track,” said Susan. “This information is entered under their follow-up record.”