Throughout Australia rediCASE is used by hundreds of service providers across multiple sectors to provide solutions, treatments and counselling to a broad cross-section of vulnerable Australians, typically with the aim of either helping their clients overcome major challenges and/ or attain a better quality of life.
These service providers range from NGOs, NFPs, church and community-based organisations, even government departments – all of which require a smart, case management solution to support their operations, particularly tracking of client’s programs and required reporting across a multitude of sectors.
In recent years providers in the health and community sectors have been challenged by federal and state government reforms that require them to build capacity and demonstrate contestability. This has involved:
- improving the effectiveness of NFP services by ensuring they are more responsive to client needs in delivering the services they are paid to deliver
- improving the efficiency of NFP services through economies of scale and in some cases amalgamation
- better management of government’s expenditure in funding NFPs and reporting outcomes
As result of this move, a number of organisations have partnered with others to deliver a range of programs across various regions and clients to remain competitive and sustainable.
It is not uncommon today for one single agency or consortium to be delivering programs for disabilities, emergency relief, youth and community development, Indigenous parenting programs and rural family support and more.
This has added further levels of complexity to their reporting obligations, and greater stress on their operations. More and more organisations have turned also to the private sector for philanthropy and funding, reinforcing their need for greater accountability.
rediCASE, from the Redbourne Group, is a solution that supports organisations in this quest, whether they offer standalone services or are part of a consortium offering an integrated range of services. We value the work these organisations do in the community and are encouraged by the way rediCASE has enabled these organisations to ensure their viability while improving their services and reporting capabilities.
Below is a list of areas where rediCASE is currently being used today or capable of being used, with minor modification to support case management services or programs across Australia.
- Counselling – General & Specific, Relationships, Family Relations, Financial
- Mental Health and Post Traumatic Stress Disorder (PTSD)
- Housing & Homelessness and those at risk
- Crisis support and Emergency Accommodation including accommodation for young families
- Alcohol and other Drugs
- Truancy and youth disconnected from school
- Foster Care
- Pre & Post Natal / Maternity
- Foetal Alcohol
- Sexual Health
- Family & Domestic Violence
- General Support & Advocacy
- Child, Youth and Family Services
- Family support and childcare
- Legal Services
- Aged / Elderly care and carers
- Home Care
- Prisoner Release program
- Refugee / Migrant / Resettlement
- Indigenous covering community, educational, cultural and leadership projects, parenting programs
- Elderly and isolated aged people, senior citizen support
- Young socially vulnerable parents
- Marginalised and disadvantaged young people, others experiencing social or financial disadvantage
- Social support, training, literacy and employment services and community development
- Long-term unemployed
- Rural family support
- Food related support / services, such as Meals on Wheels
- Community / in-home Nursing
- Respite Care
- Welfare Support
- Cancer Support
- Long-term disease sufferers, e.g. Cerebral Palsy, MS, spina bifida