The Redbourne Group has been working with clients in the AOD sector for over 15 years providing telephone hotline and custom software solutions, ensuring people in need are helped by police and health practitioners to get the right help at the right time.

With increasing social problems, AOD issues continue to be on the rise, widening the gap between the number of people in need and the capacity of service providers. One organisation we work closely with in Sydney has these statistics:

Providing services across an area with a population of 900,000, they are able to cater for approximately 650 cases are year. However the PHN for that area estimates within their region there are approximately 80,000 people with alcohol use disorder, over 6,000 with methamphetamine use disorder, approximately 20,000 with a cannabis use disorder, nearly 7,000 with a non-medical opiate use disorder, and close to 3,600 people with a benzodiazepine (sedative) use disorder.

It highlights the scale of the problem and why multiple agencies are required to provide counselling, intervention and treatment services.

In late 2015 the Council of Australian Governments (COAG) endorsed the federal government recommendations in establishing a role for Primary Health Networks (PHNs) in the planning and commissioning of drug and alcohol treatment services, to reduce the harms associated with drugs and alcohol, with a focus on methamphetamine (ICE) use in the community, including Indigenous-specific services.

Funding of up to $241.5 million was committed under the National Ice Action Strategy (NIAS), to assist PHNs in achieving these objectives. This was further boosted by $42.6 million per annum in Drug and Alcohol Program funding for the 2017 and 2018 financial years to 30 June 2019. Further details on the scope of what is covered by this funding can be found here along with the broad types of service providers involved in delivering treatment.

Hand in hand with funding provisions are strict governance and reporting requirements and a need for effective client management driving to better outcomes. These are summarised below.

rediCASE is a proven Australian case management and practice management system that can deliver the information management requirements specified by Primary Health Network Grant Programme Guidelines.

It particularly comes into its own with respect to these 5 requirements:

  • Encourage and support the provision of early intervention and brief intervention, including assessment, development of care plans and referral into drug and alcohol treatment services
  • Ensure appropriate data collection and reporting systems are in place for all commissioned services to inform service planning and contribute to ongoing monitoring and evaluation at the regional and national level, utilising existing infrastructure where possible and appropriate
  • Develop and implement systems to support sharing of consumer history and information as appropriate between service providers and consumers, building on the foundation provided by My Health Record and according to privacy provisions
  • Facilitate ongoing sharing of information across the PHN network and with the Department, including on innovative approaches, and
  • Establish and maintain appropriate consumer feedback procedures, including complaint handling procedures, in relation to services commissioned under the Activity.

For more information on the rediCASE solution, tour this site or call us today on 1800 783 336 to organise a demonstration.