In the financial year to June 2016, Australia’s planned humanitarian intake of 13,750 people will increase to 25,750 with the arrival of 12,000 refugees fleeing Syria and Iraq. This will require additional resources to assist with settlement of refugees in Australia drawing upon a wide range of service providers and experts such as qualified social workers, refugee background case workers, cross cultural workers and trained volunteers who work with arriving refugee families and individuals.

Given the volume of refugees coming from Africa, the Middle East and Asia, there has never been a more pressing need to have an easy to use but comprehensive case management system that can be used in standalone agencies or shared with others service providers or consortium members to provide a holistic service to new Australians.

rediCASE, with over ten years in market usage by health and community services, is ready to deliver. Migrant Resource Centres (MRCs) and Community Settlement Services Scheme (CSSS) providers will quickly grasp how rediCASE can help them manage case loads across their regions and sub-providers.

Our easy to use, highly customisable case management solution is a panacea for a multitude of agencies dedicated to assisting new migrants participate fully in Australia’s economy and society.

Amongst its many functions rediCASE can case manage and track individual enrolment and progress across multiple service providers including:

  • Accommodation
  • Business
  • Cultural and Intercultural Awareness
  • Communications Skills
  • Education
  • Employment
  • English Language
  • Translation / Interpreters
  • Mental Health / PTSD
  • Health
  • Grief and other Counselling
  • Immigration & Visas
  • Laws and Rights
  • Washing Machines
  • Essential Services
  • Media
  • Safety & Emergencies
  • Skilled Migrants
  • Transport and Driving
  • Community Support Groups, Local Settlement Networks
  • Volunteers
  • Business & Community Engagement

Importantly, rediCASE has been used widely across Australia to support service providers not just in metropolitan areas but also in in remote and regional areas, which makes it hugely applicable. Townsville, in north Queensland, for example, is marked for increased regional settlement of migrants and refugees as well as an area for economic growth. In southwest Brisbane, for example, agencies are supporting Sudanese and Liberian refugees and other new Australians. This work is ongoing as it often involves split family provisions.

With rediCASE, case managers and clinicians have fast access to:

  • Client name, contact details and demographics
  • Photographic identification
  • Medicare and Centrelink details
  • Alerts
  • Relationship mapping of family and community
  • Criminal and mental health history
  • Documents
  • Referrals
  • Case plans and goals
  • Case and clinical notes
  • Time and resources tracking per contact
  • Brokerage
  • Plus a host of data sets / fields specific to refugees and migrants that can be easily added as required for tracking and reporting.

For more information on the rediCASE solution, tour this site or call us today on 1800 783 336 to organise a demonstration, or complete our enquiry form and we will call you within 1 business day.