Many individuals and families across Australia have struggles and challenges in life for which a number of service providers – such as NGOs, NFPs, LGAs, peak bodies, church and community-based organisations, even government departments – provide health and community programs to support these people to live a better quality of life.

All of these service providers require a smart, case management solution to support their operations, particularly tracking of clients’ programs and progress across a multitude of sectors and to meet federal, state and private outcomes reporting requirements.

rediCASE enables treatment providers to deliver comprehensive case management services to those in need, recognising that many conditions are interrelated with some leading to rising crime rates:

  • Domestic violence in Australia is a key federal and state government priority to protect in the main vulnerable women and children with 1 in 37 children receiving child protection services and around 2 million Australians, mostly women, having experienced partner violence since the age of 15
  • Climate change, political and religious strife and wars in the Middle East and other regions has seen a marked increase in refugees and migrants coming to Australia
  • Youth unemployment is at 13%, more than twice that of Australian adults.
  • About 1 in 5 Australians have a disability.
  • The Australian Institute of Health and Welfare (AIHW) data collection on alcohol and other drug users shows there has been a steady proportion of referrals to treatment from mental health services.
  • A Drug Use Monitoring in Australia (DUMA) study on substance use and prisoner detainees found that nearly half of all detainees (45%) reported that substance use had contributed to their current offences.
  • About 115,000 Australians are now classified as ‘problem gamblers’ with a further 280,000 people at ‘moderate risk’. The social cost of problem gambling is at least $4.7 billion a year. A 2008 survey found that gambling was the most common motivation for fraud and that the average loss was $1.1 million per incident.

Funding models and data collection methods vary between states and territories, with numerous modes of service delivery across both the government and non-government sectors. These complexities affect the ways in which data collection can occur, be developed and reported upon. Increasingly, governments want to know the outcomes of various treatment programs so they can say with confidences what are the best treatments for the various conditions – thereby influencing the likelihood of future successes and more robust families and communities.

rediCASE has been developed to be highly flexible and customisable to support service and treatment providers in their client and case management so they can gain the most positive outcomes possible.